FREQUENTLY ASKED QUESTIONS about Coton Colors Pottery. If your question is not answered here or you would like to place an order, please call 407-657-1802 or email us at holly@announceit.net .

How long does a personalized pottery order take?
Usually 4 weeks to ship (excluding holidays; see holiday order deadlines below) for any order that is THE ORIGINAL -- the same as shown in the picture or drawing shown.

If you would like A LITTLE SOMETHING SPECIAL -- like a change in colors or design OR have several personalized orders together -- your order will ship in 4-6 weeks (excluding holidays) and will incur an additional fee (see Color Change Fee below).

Please call for special pricing on custom design requests.

You can have your order shipped direct to the recipient. Each shipping address incurs an individual shipping charge (see charges listed below) A gift enclosure card can be included at no additional charge.

What are the Holiday Cutoff Dates?
In order to get personalized pottery pieces before the holiday shown, your order must be placed by 4:00 p.m. EST on the following dates (NO EXCEPTIONS!):

Orders placed close to Christmas cut-off may not arrive until Christmas Eve! Please allow 8 weeks shipping time for orders placed after cutoff date. NO ORDERS can be rushed to arrive faster during the holidays! Due to the inconsistent nature of making and firing pottery, we cannot guarantee exact ship time for any piece.

Also note that the studio is closed December 24 - January 2. Any orders placed during this time will be delayed until the studio reopens.

What are my shipping charges for CCP orders?

            
            
         
       
     
       
    
                 

*Includes drop ship fee. You can have your order shipped directly to you or to your recipient. A gift enclosure card can be included at no additional charge. Each shipping address incurs an individual shipping charge (see charges listed above) based on the item shipping to each address.

Can I change colors of an item?
Every item ordered will arrive in the colors as photographed. Any color change will incur a Color Change Fee and will take longer to produce. The Color Change Fee will be an additional 75% of the original cost of the item. For example, if the original cost of an item is $100 and you would like a color change, the fee would be $75 and the item price would be a total of $175 (plus s/h). Custom designs are quoted on an individual basis and will take longer to produce.

You can also personalize the back or bottom of an item for an additional charge of $10.00 (limit of 5 words).

PLEASE NOTE: We are not able to accept cancellations on orders that have already been put into production.

How do I place an order for Coton Colors Pottery?
Call Announce It! at 407-657-1802 or email us at holly@announceit.net and let us know what piece(s) you would like to order. We will need the name and basic decription of the item, the personalization you would like on the item and your method of payment (Visa, M/C, AMEX, Discover or check**).

**Order will not be placed until check arrives.